Refund Policy
This policy describes how refunds work for purchases made through Ask Zen Insight.
Who Processes Payments
Payments are processed by Creem as merchant of record. Refunds, if approved, are issued back to the original payment method.
How to Request a Refund
Refund requests must be submitted within 7 days of purchase. To request a refund, contact us at [email protected] with your account email and a brief explanation.
We aim to respond within 3 business days.
Refund Eligibility
48-Hour Refund Window: You can request a full refund within 48 hours of purchase if you have used 5 or fewer messages. No explanation required.
7-Day Refund Requests: For purchases between 48 hours and 7 days, you may request a refund by contacting support. Refunds are evaluated on a case-by-case basis.
After 7 Days: Refunds are generally not granted except in cases of technical issues or service failures.
Quick Summary:
- < 48 hours and ≤ 5 messages: Automatic refund eligibility
- 48 hours - 7 days: Contact support for review
- > 7 days: No refund (unless technical issue)
Cancellations
You can cancel your subscription at any time from your dashboard via the billing portal. See our Terms of Service for details.
Important Note
Refund requests cannot be based solely on personal subjective preferences about AI-generated content.